Privacy policy
Effective Date: October 15, 2026
1. Introduction
Welcome to Triveni Stitch. We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, browse our products, place an order, or contact our customer support team.
This Privacy Policy explains how Triveni Stitch collects, uses, stores, and protects your information when you use our e-commerce website.
2. Information We Collect
When you use our website, we may collect the following information:
Personal Information: Name, phone number, email address, billing address, and shipping address.
Order Information: Products purchased, order details, payment status, and transaction references.
Payment Information: Payments are processed through applicable payment service providers. We do not intend to store complete payment card details on our own systems.
Technical Information: IP address, browser type, device information, website usage data, and cookies, where applicable.
Communication Information: Messages, enquiries, and other information you provide when contacting us.
3. How We Use Your Information
We may use your information to:
Process, confirm, and deliver orders.
Provide order updates and customer support.
Respond to product enquiries and complaints.
Process eligible cancellations, returns, and refunds.
Improve our website, products, and shopping experience.
Detect fraudulent transactions and protect website security.
Comply with applicable legal and regulatory requirements.
Send promotional communications where permitted and, when required, with your consent.
4. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including payment processors, courier and logistics partners, website hosting providers, customer support services, and professional advisers.
We may also disclose information when required by law, a lawful request from an authority, or to protect our legal rights and the security of our customers.
5. Payment Security
Payments made through our website may be handled by third-party payment gateways. Payment processing is subject to the relevant provider’s terms and privacy practices.
Customers should never share their passwords, OTPs, or confidential banking credentials with anyone claiming to represent Triveni Stitch.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website traffic, and improve website performance.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Data Retention
We retain personal information only for as long as reasonably necessary for order fulfilment, customer support, business operations, dispute resolution, and applicable legal or accounting obligations.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable law.
8. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request information about how your data is handled or withdraw consent where processing relies on consent.
To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Triveni Stitch is not responsible for the privacy practices of external websites. Please review their privacy policies before sharing personal information.
10. Children’s Privacy
Our website is intended for people who can legally make purchases under applicable law. We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.
11. Changes to This Policy
We may update this Privacy Policy when our business practices, website features, or legal obligations change. Updates will be posted on this page with a revised date.
12. Contact Us
For questions, concerns, or requests relating to this Privacy Policy, contact:
Business Name: Triveni Stitch
Phone: +91 9821946892
Email: ashpsrivastava395@gmail.com
Address: 6th Floor, Good Earth Business Bay-1, Sector 58, Gurugram, Haryana – 122101, India.