Effective Date: October 15, 2026

1. Overview

At Triveni Stitch, we want you to have a pleasant online shopping experience. This Refund and Returns Policy explains the conditions under which customers may request a return, replacement, cancellation, or refund for products purchased through our website.

Please read this policy carefully before placing an order.

2. Return Eligibility

Customers may request a return or replacement if:

• The product received is damaged or defective.

• The wrong product, colour, or size was delivered compared with the confirmed order, subject to the product listing and order details.

• The product has a material issue that qualifies under applicable consumer protection laws.

To help us review your request, please contact us promptly after delivery and provide your order number, a description of the issue, and clear photographs or videos where relevant.

Returns are subject to verification and applicable legal requirements.

3. Products That May Not Be Eligible for Return

Unless required by applicable law or otherwise approved by Triveni Stitch, returns may not be accepted for:

• Products that have been worn, washed, altered, or damaged after delivery.

• Products returned without their original tags, packaging, or included accessories, where these are required for verification.

• Products damaged through improper use or handling after delivery.

• Requests that fall outside the applicable return period, subject to statutory rights.

These exclusions do not limit any mandatory rights available to customers under applicable law.

4. How to Request a Return

To request a return or replacement:

1. Contact our support team by email or phone.

2. Provide your order number and registered contact details.

3. Explain the reason for your request and share supporting photographs if applicable.

4. Wait for our instructions regarding approval and return shipping.

5. Pack the product securely and follow the return instructions provided by our team.

Please do not send products to our business address without receiving return instructions.

5. Refund Process

Once a returned product is received, where a return is required, we will inspect it and notify you of the outcome.

Approved refunds will generally be processed through the original payment method where possible. If that is not feasible, an alternative lawful refund method may be arranged with the customer.

The time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.

Any applicable refund timelines will be communicated during the return process and handled in accordance with applicable law.

6. Refunds for Cancelled Orders

If an order is cancelled before dispatch and the cancellation is approved, any payment received will be refunded according to the applicable cancellation terms and legal requirements.

For orders that have already been dispatched, customers may need to follow the applicable return procedure.

7. Exchanges and Replacements

Exchanges or replacements may be offered for eligible products, subject to product availability and verification of the reported issue.

If the same product is unavailable, our support team will discuss the available resolution with you, subject to applicable law.

8. Return Shipping Charges

Where the return is due to a verified damaged, defective, or incorrectly supplied product, Triveni Stitch will communicate the applicable return shipping arrangements in accordance with law.

For other return requests, shipping charges and eligibility will depend on the published return terms applicable to the order.

9. Damaged or Incorrect Deliveries

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as reasonably possible and provide supporting information.

We will review the matter and communicate the appropriate resolution.

10. Contact Us

For returns, replacements, cancellations, or refund enquiries:

Business Name: Triveni Stitch
Phone: +91 9821946892
Email: ashpsrivastava395@gmail.com
Address: 6th Floor, Good Earth Business Bay-1, Sector 58, Gurugram, Haryana – 122101, India.